Contact Jolt Business Finance

Getting hold of Jolt Business Finance takes one email and no forms. This page covers where to write, what to put in the message, how long an answer usually takes, and the handful of requests about Practical money management for small businesses and the self-employed that we are not able to help with.

The address

[email protected]

Write there and a human opens it. We never built a helpdesk system and have no plans to, because the volume does not need one.

How to write a useful message

Tell us exactly what you are after and you will hear back sooner. Broad messages sit longer only because they take more unpicking.

• Open with the ask. A single line on what you want, before any history.
• Link the page if the message concerns something we published, and quote the line that prompted it.
• For anything broken, name the browser and the device, and attach a screenshot where one exists.

Flagging an error

Point at the error rather than describing it in general, and we will deal with it fast. The mechanics, including when a change gets a dated note, live in the editorial policy.

Beyond what we can do

What lands outside our reach: personal advice, disputes with other companies, and anything tied to an account we have no part in. Jolt Business Finance deals in general guidance about Practical money management for small businesses and the self-employed, as the legal notice sets out.

Response times

Two or three working days is normal. If a week passes with nothing, assume the message went astray and send it again rather than assuming we ignored you.